Last updated: 08/05/2025
Effective date: 08/05/2025

Please carefully review these Terms of Service (“Terms”) before using any service provided by SynergyAI, LLC (“SynergyAI”, “we”, “us”, or “our”). Access to, and use of, the Services is conditioned on your acceptance of, and compliance with, these Terms. By accessing or using any Service, you agree to be bound. If you do not agree, you may not access the Services.

1. Services Description

SynergyAI supplies AI-based virtual-assistant services that integrate with customer systems or operate standalone to automate tasks, analyse processes, and improve efficiency. Services are classified as Free Services (e.g. the public Website) or Paid Services (e.g. web, mobile, and desktop apps; plug-ins; add-ons). Any future services we release will likewise be designated Free or Paid (collectively, the “Services”).

2. Account Registration and Responsibilities

You must (i) provide accurate, current, and complete information, (ii) keep credentials confidential, (iii) notify us immediately of any unauthorised use, and (iv) accept responsibility for everything that occurs under your account.

3. Intellectual Property & Ownership of Outputs

All technology, models, prompts, knowledge bases, content, trademarks, and trade dress comprising the Services are—and shall remain—the exclusive property of SynergyAI or its licensors. Outputs generated for you are licensed, not sold, to you on a worldwide, non-exclusive, non-transferable, revocable basis for your internal business purposes. All other rights are reserved.

4. License and Usage Restrictions

You shall not (a) reverse-engineer, decompile, disassemble, or otherwise attempt to derive source code or model parameters; (b) reproduce or create derivative works of the Services or underlying technology; (c) mine, scrape, bulk-download, or harvest outputs to build or train any database, model, or service; (d) use the Services or outputs to create or improve a product or service that competes with the Services; (e) resell, sublicense, lease, or distribute the Services or outputs outside your organisation; (f) strip proprietary notices; (g) bypass security features; or (h) violate any applicable law or third-party right.

5. Authorised Users & Prohibited Automated Access

  • Seat-Based License. Access to Paid Services is granted per natural person (“Authorised User”). Licences are personal and non-transferable.
  • Human, Interactive Use Only. The Services may be accessed solely through a live, real-time session initiated by an Authorised User. RPA, bots, scripts, crawlers, macros, or any other automated means of access are strictly forbidden.
  • No Shared Credentials. Credentials may not be pooled or used concurrently by multiple people. Each user requiring access must obtain their own licence.
  • Audit & Enforcement. SynergyAI may monitor usage, throttle traffic, suspend accounts, or terminate licences if automated access or credential sharing is suspected; you agree to cooperate with compliance audits.
  • Breach. Violation of this Section is a material breach that immediately terminates all licences and may subject you to additional legal remedies.

6. Fees and Payments

Paid Services may be subscription-based and/or usage-based. Fees, billing cycles, renewal terms, and cancellation rules will be provided upon service-access approval. You authorise SynergyAI to charge all applicable fees. We may grant temporary no-charge access for evaluation or promotion and may modify or revoke such access at any time.

7. Links to Other Websites

Our Services may contain links to third-party sites we do not control. We assume no responsibility for their content or practices and disclaim liability for any loss arising from their use. Review third-party terms and privacy policies before engaging with them.

8. Termination

We may suspend or terminate your access at any time, with or without notice, for any reason, including breach of these Terms. Sections that, by their nature, should survive termination (e.g. ownership, warranty disclaimers, indemnities, limitations of liability) shall survive.

9. Indemnification

You will defend, indemnify, and hold harmless SynergyAI, its affiliates, and their respective employees, officers, directors, contractors, and agents from any claims, damages, or expenses (including attorneys’ fees) arising from your (a) use of the Services, (b) breach of these Terms, or (c) infringement of any third-party right.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNERGYAI AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNTS YOU PAID TO SYNERGYAI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Disclaimer

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES—EXPRESS, IMPLIED, OR STATUTORY—INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF PERFORMANCE OR USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; NOR DO WE WARRANT THE ACCURACY OR RELIABILITY OF ANY OUTPUTS OR RESULTS.

12. Governing Law

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law rules. Failure to enforce any right does not constitute a waiver. If any provision is unenforceable, the remaining provisions remain in effect.

13. Changes

We may modify these Terms at our sole discretion. Material changes will be posted, and your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

14. Dispute Resolution

Disputes will first be resolved through good-faith negotiation. If unresolved, they shall be submitted to binding mediation before a mutually agreed mediator in Texas, USA, under Texas law. You waive any right to litigate in court except to enforce a mediation award or seek injunctive relief.

15. Privacy

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Data Security

We employ commercially reasonable measures to protect your data but cannot guarantee absolute security of transmissions or storage.

17. Availability, Errors, and Inaccuracies

Content may contain errors or be out of date. Service availability may be affected by maintenance or factors beyond our control. We reserve the right to correct errors and update information without notice.

18. Confidentiality & Non-Competition

You may receive non-public information about the Services (“Confidential Information”). You will keep it confidential, use it only as permitted, and protect it with reasonable safeguards. For the term of your access and two (2) years thereafter, you will not develop, market, or sell a product or service that competes with SynergyAI’s core Virtual Assistant platform.

19. Contact Us

Questions? Contact info@synergyais.com.